What is configuration management? This is the broadest of all the itSMF processes. Effective Configuration Management requires a combination of well defined manual processes and discovery. In addition, differentiating between the deployment of application code in the Definitive Media Library, DML, and Configuration Management is critical. In chaos theory, chaos is sometimes described as all the activity that is just below what appears well organized. Visualizing what’s behind a web page would certainly appear chaotic to the untrained eye. Configuration Management puts order to what otherwise would be chaos.